FAQ
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods.All payments are processed securely.
Can I change or cancel my order after it has been placed?
Once an order has been placed, we process it quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible at info@toetallysocks.co.uk. We cannot guarantee changes if the order has already been processed.
How do I know if my order has been received
You will receive an email confirmation with your order details as soon as your order is placed successfully. If you do not receive this email, please check your spam folder or contact us.
What are your shipping options and costs?
We offer free standard delivery for orders over £20. For orders under £20, standard delivery is £1.99, and First-Class delivery is £2.99. We currently ship only within the UK.
How long will it take for my order to arrive?
Standard delivery usually takes 2-4 working days, while First Class delivery typically takes 1-2 working days. Please note that these times are estimates and may vary.
What is your return policy?
We accept returns within 14 days of purchase if the socks are unworn, unwashed, and in their original packaging. Please contact us at info@toetallysocks.co.uk to initiate a return.
How do I exchange an item?
If you wish to exchange an item, please contact our customer service team with your order number and the details of the product you would like in exchange. We will guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
What sizes are available?
Our socks come in a variety of sizes. Women’s socks size: UK 3-7/ EU36-40. Men’s socks size: UK 7-11/EU40.5-46.
What materials are your socks made of?
Our socks are made from high-quality materials, including cotton, wool, bamboo, and
synthetic blends. Each product page provides specific material information for that sock.
How should I care for my socks?
To keep your socks in the best condition, we recommend washing them in cold water and air drying. Avoid using bleach or harsh detergents.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders,view your order history, and save your shipping information for faster checkout.
Is my personal information secure?
Yes, we take your privacy and security very seriously. All transactions are processed through a secure payment gateway, and we do not store your payment information.
Can I use more than one voucher code on my order?
Only one discount code can be applied per order unless stated otherwise.
How can I contact customer support?
You can reach us via email at info@toetallysocks.co.uk or by filling out the contact form on our Contact Us page. We aim to respond within 24 hours, Monday to Friday.
Do you accept bulk orders for events?
Yes, we do offer bulk order options. Please contact us at info@toetallysocks.co.uk for more details and pricing.